How can we help?

Email support

Tell us your device, iOS/Android version, Monthwe app version and the steps that led to the issue. Hide financial records, emails, account numbers and other personal information in screenshots. Do not send passwords or sign-in verification codes.

Sign-in issues or missing budgets

You can sign in with Apple or Google. If previous records are missing, check that you are using the account that created or was invited to the budget. To link Apple sign-in to records used with Google, sign in with the existing account and link Apple in User settings. Check your internet connection and reopen the app. Choose another joined budget from the budget selector on the settings home screen. Signing out or deleting the app does not automatically delete budget records on the server.

Help with the ChatGPT MCP connection

Sign in to Monthwe with Google or Apple, complete household setup and check the effective Pro entitlement before connecting. Current free Pioneer Pro access also supports MCP. Check the household and scopes on the OAuth consent screen.

Restart the connection if it has expired or been revoked. If an import preview expires or the budget or permissions change, review a new preview and approve it again. For support, send the error message and steps, without financial records, authorization URLs or tokens.

Home Screen widgets

Touch and hold your iPhone Home Screen, then choose Monthwe in Add Widget. Monthly summary and statement import widgets are available. Amounts are hidden by default; change their visibility in the monthly summary widget's edit menu.

If the summary is outdated or your session has expired, open the app to refresh it. The import widget's file, photo and camera buttons open the app's import screen. Transactions are added only after you review and save them.

Import statements

Choose a document type and a file, photo or camera on the Transactions screen. Each file can be up to 20MB; PDFs can contain up to 50 pages. Review dates, currency, amounts, categories and duplicates before saving. Recognized months and days are preserved, with a year suggested from dates in the file or the selected transaction month. Select missing or ambiguous dates with the date picker after checking the original. AI analysis and image storage depend on server connections.

To keep an image, select Store a thumbnail image too before saving. View stored images from transactions saved to that budget. External services used for AI processing and image storage are described in the Privacy policy.

Free Pioneer access

During the current POC period, existing and new authenticated accounts are registered as Pioneers and can use available Pro features without a separate payment. Budgets support up to 5 people including the owner, with AI processing of up to 250 statement pages and 300 receipts per usage period. Upcoming features such as gap analysis, personalized reminders and email sync are not yet available.

New subscription purchases and plan changes are currently disabled. Future pricing and free access may change; we will provide notice in advance. We will not automatically charge you without separate consent or a subscription request.

Managing existing Apple subscriptions

If you have an existing purchase, sign in to the Monthwe account used for that purchase, then open Settings → User settings → Budget plan → Manage subscription to restore it. Manage Apple subscription to manage renewal and cancellation. Pioneer benefits do not automatically cancel an existing paid subscription. Deleting the app or your app account does not cancel Apple subscriptions. For a refund, contact Apple.

Deleting accounts and records

Open Settings → User settings → Delete account, review the deletion scope and follow the steps. You may need to remove sharing on an owned budget or delete stored images first. Your Apple/Google account itself and records in budgets owned by someone else are not deleted.

If you cannot access the app, email Support to request account deletion. We do not change or delete records before verifying your identity. Details of data handling are in our Privacy policy.